Terms and Conditions


All products listed in our retail shop are priced inclusive of VAT. All products listed in our commercial section are priced including VAT, but excluding delivery and installation.

Free Gift Offer

From time to time, we may give away a free gift with a purchase. Usually, this will appear in your shopping basket once selected. Ex-display clearance items and Concept2 rowing machines are excluded from any promotional offers. Free gifts cannot be combined with any other promotion - please call if you have any questions. Only one free gift per order. An additional carriage charge may apply to free of charge items. If you do not want to take advantage of any free gift offers you will have the opportunity to opt out of them with no obligation. Only one free item is allowed per customer.

Free Delivery Offer

Free delivery offer is to mainland GB addresses by either a parcel courier or a pallet courier. And maybe Kerbside delivery only. See our delivery information section for further information. (The offer excludes express, 2 man and installation all available at an additional cost).

Price Match

Although we are confident that our prices are competitive, if you do find the same product elsewhere you can request a price match.

We will price match against the total cost of the item.
The product must be brand new and in stock with the retailer at the time of purchase.
The product must carry a comparable guarantee.
The product must be in stock with the competitor at the time of purchase.

There will be occasions where we will be unable to Price Match due to a competitor's exclusive promotion, or other factors. We are unable to offer a Price Match against brands such as Concept2 and Assault.

Discount code exclusions

The following products, brands, and shop categories are excluded from our discount code promotions: All Sale, Clearance, Ex-Display, Mail Order Return items and products by Assault, Aqua Bags, Blazepods, Concept2, Cornilleau, Exigo, Harbinger, Kettler, Life Fitness, Marcy, NOHrD, NordicTrack, ProForm, Polar, Reax, Tanita, Teqball, Torque (TANK), TriggerPoint and Waterrower.

Only one discount code can be used per order. Not valid on previous purchases or returns. No cash back. Valid only while supplies last. Offers may be modified or terminated at any time without notice.

Product Suitability

Please note that all products on the main Fitshop website are designed for Home use and carry a home use warranty only, unless stated otherwise. Equipment purchased from our website and used in a non domestic environment will render the warranty null and void unless the equipment description states it is suitable for commercial use.

If you are planning to purchase equipment for commercial use, or have any questions regarding the warranty for commercial equipment, please email our Sales Department at sales@fitshop.co.uk who will be able to advise you on the suitable equipment.

If you are planning to purchase equipment for commercial use, or have any questions regarding the warranty for commercial equipment, please see our contact our Sales Department on 0141 737 2250 or email sales@fitshop.co.uk who will be able to advise you on the suitable equipment.

Buying Items from our Mail Order Returns / Ex-Display Section Items purchased from our mail order returns/ex-display models section of our website may be partially or fully boxed/assembled and may have some sort of cosmetic damage. All goods will have been tested and will be in full working order and covered by a 6 month warranty. Any such minor defects will be made known in the product description.


Fitshop's 'Normal Price' is usually the Manufacturer's or Supplier's Recommended Retail Price and may include carriage where applicable. On imported and 'Own Branded' products, our 'Normal Price' is based on equivalent products in the market and can be quantified on request.


All new equipment sold by Fitshop is covered by a minimum one-year parts and labour cover (excludes parts-only products) for domestic use only, (excluding consumable parts), unless the item states it is suitable for light commercial or commercial use. In many cases the warranty is greater than this. The warranty on equipment we sell varies from manufacturer to manufacturer. It can include a full on site repair facility or a 'back to base' warranty. In some cases, where there is a minor fault, the manufacturer will send a part by mail for the customer to fit (This warranty excludes consumable parts and damage caused by accident, or misuse). Equipment sold for home or commercial use, is warranted for use in a normal habitable building environment. Manufacturers reserve the right to cancel warranties (on certain types of electronic equipment) if equipment is used in a non standard environment, this may include external buildings such as Sheds and Garages, and areas close to a swimming pool, where the ambient temperature varies significantly from a standard environment. Warranty for light commercial or full commercial equipment varies, please contact our sales department to clarify warranty status on individual equipment.

If an item develops a fault, please contact us stating the equipment you have, (brand and model number), serial number and a brief description of the fault. Fitshop will either arrange to send a part for the customer to fit, if this is practical and simply applied or affixed by a reasonable person, send an engineer to site, or in some instances, ask that the goods be returned to our Technical Support Centre for examination. Goods must be well packaged prior to collection. No goods will be accepted into our warehouse without prior authorisation from Fitshop. Fitshop will then repair or replace the equipment with an equivalent or better model and deliver the goods back to the customer at our expense.

Please note all equipment is warranted for mainland UK use. In certain circumstances, we may extend this to cover parts and or labour out with UK mainland, or we may offer a ‘back to base’ labour warranty. In cases of ‘back to base’ for goods out with UK mainland warranty, the customer may have to cover the cost of shipping to and from ‘base’, for further information, please contact us prior to purchase.


If you have purchased a Nordic Track or Proform product please register your item with Ifit. In order to qualify for your warranty you must register your product directly with the manufacturer within 28 days. If the product is not registered the warranty will not be valid so please make sure to take a few minutes to complete all information at the link below:
Register Warranty with Ifit now

Ex-Display and MORs (mail order returns)

  • GRADE A (ASSEMBLED) - This is an ex-display model which is in as good as new condition and in perfect working order. This item will come fully assembled.
  • GRADE A (BOXED) - This is an ex-display model which is in as good as new condition and in perfect working order. This item will come flat-packed in a box.
  • GRADE B (ASSEMBLED) - This is an ex-display model which is perfect working order but will have some cosmetic damage such as scuffed framework. This item will come fully assembled.
  • GRADE B (BOXED) - This is an ex-display model which is perfect working order but will have some cosmetic damage such as scuffed framework. This item will come flat-packed in a box.
  • GRADE C (ASSEMBLED) - This item is an ex-display model which is in working order but has some obvious cosmetic damage such as cracked housing and / or scratches. This item will come fully assembled.
  • GRADE C (BOXED) - This item is an ex-display model which is in working order but has some obvious cosmetic damage such as cracked housing and / or scratches. This item will come flat-packed in a box.


  • Grade A - 12 Months (parts only for strength and CV)
  • Grade B - 6 Months (parts only for strength and CV)
  • Grade C - 3 Months (parts only for strength and CV)

Please note: All Ex-Display/Returns model warranties exclude cover for any cosmetic damage to products sold as "Grade B" or "Grade C" condition. Item "Grades" are outlined in each product description.

Consumable Parts (Resistance Equipment)

Cables, chains, belts, upholstery, spring load adjustment pins, pulley wheels, pulley wheel bearings and all springs.
All loose weights and fixed barbell and dumbbells are classed as consumable items for the terms of the warranty.

Data protection

All customer information will be treated under the terms of the Data Protection Act. We will not pass on your details to other companies. We may identify and inform you of other products and services offered by Fitshop which would be of interest to you. You must tell us if you do not wish us to do so.

We do not store credit card details nor do we share customer details with any 3rd parties.


Fitshop take all of our customers seriously and we try to offer them the best possible service available, however if you feel you have something to complain about please contact us.

Customer Service

Phone: 0141 737 2249 or 0141 876 3972
Talking to us on Live Chat is the best way to get in touch
Email: customercare@fitshop.co.uk

For customer service please use the contact us page.

All prices quoted are correct at time of going to press, due to circumstances beyond our control these may change, including rate of Value Added Tax. The price levied will be confirmed at the time of ordering.

30 days right to reject:

Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund - as long as you do this quickly. This right is limited to 30 days from the date you buy your product.

We strive to keep the majority of the products listed on our website in stock at all times. Occasionally some items are out of stock. If you order an item that is out of stock, we will contact you within 48 hours (2 working days) and advise you when the item is due back in or of any comparable product that is available.

Refunds will be made in the original payment method and within 14 days of our receipt of goods. All refunds must be authorised by our staff.

NB. All due dates shown on the website are an estimate of when delivery is expected in to our warehouse and is updated regularly the closer stock gets. Any back order products will be normally be despatched within 3 working days of the goods arriving in our warehouse.

Your statutory right to cancel

Under Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, you have the right to cancel most products purchased from us using distance means and receive a full refund within 14 days of delivery. We must be notified of your intention to cancel in writing or email and the cost to return the goods will be the responsibility of the customer. Please note any items that are clearly personalised or made specifically to the consumers specifications are exempt from these regulations. We also reserve the right to make a deduction from refunding the full purchase price if we believe (on examination of the returned goods) that they exhibit use (including self-assembly and attempts at disassembly). The amount of deduction will be based on the extent of the diminishment in the goods value.

Under the terms of the aforementioned Regulations you have the right to cancel any service (purchased using distance means) we offer and seek a full refund within 14 days beginning the day after the contract is concluded.

However by you agreeing that we commence carrying out this service before this cancellation period has expired, Fitshop wish to inform you (the consumer) in writing that you will not be able to cancel this contract of service under the regulations once the performance of the installation service has been completed.

We will ask you to sign a form to this effect immediately prior to installation. Please note this does not negate your rights to have any incomplete or faulty workmanship corrected by us. Consequently, you will not be eligible for any refund in relation to any specific charges we have made for the installation of these goods.

Waste Electrical and Electronic Equipment

Each EU Member State now has a legal obligation to minimise the disposal of WEEE in landfill sites.

The broad aim of the WEEE regulations is to address the environmental impacts of electrical and electronic equipment when it reaches the end of its life.

We all have a responsibility to contributing to the reuse, recycling and other forms of recovery of WEEE under these Regulations.

Over 75% of waste electrical goods end up in landfill, where lead and other toxins contained in the electrical goods can cause soil and water contamination which can lead to negative effects on human health and the environment.

Electrical and Electronic Equipment that was made after 13th August 2005 should display the crossed-out wheelie bin symbol on the packaging or product. The purpose of the symbol is to encourage householders to dispose of their WEEE separately from household waste.


Fitshop endeavour to keep product information as up to date as possible. However, specifications are liable to change without notice. Product photographs are intended to illustrate the particular model but may, occasionally, not reflect the product as sold. Unless specifically stated, weights, bars and other accessories shown on photographs are not included - please call for further details on any particular product.

While every effort is made to provide accurate and up-to-date information, Fitshop can not be held responsible for any errors or omission on our website or brochures.

Although Fitshop endeavour to ensure that all pricing information on the website is accurate, occasionally an error may occur and goods may be mispriced. If a pricing error is discovered or an order is placed at the erroneous price we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

All orders made by you through the Website are subject to acceptance by us. We may choose not to accept your order for any reason and providing no payment has been taken nor any explicit acceptance of your order has been accepted, we will not be liable to you or to anyone else in those circumstances.

After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order.

For certain goods, information concerning stock availability is not available on the Website. If you order goods which are not available from stock, we will contact you by email and you will have the option to wait until the goods are available from stock, or cancel your order in accordance with our cancellation and returns policy. In the event your order is cancelled, we will refund any payment already collected from you in respect of that order, in accordance with our cancellation and returns policy.

Any email or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by us of your order.

While every care has been taken to ensure that this website is virus-free, Fitshop accepts no liability for viruses or virus damage as result of using this website.

Nothing in these terms and conditions affect your statutory rights.